KCAA suspends licensing services for 30 days to roll out automated system

KCAA acknowledged that the suspension of licensing activities may raise concerns among stakeholders. To address this, the Authority announced it will establish a dedicated feedback channel early next week.
The Kenya Civil Aviation Authority (KCAA) has temporarily suspended all operations at its Personnel Licensing (PEL) Department for a period of 30 days to facilitate the rollout of a fully automated licensing and examination system.
The PEL Department, part of the Directorate of Aviation Safety, Security and Regulations, is responsible for issuing and renewing licenses for pilots, flight dispatchers, aircraft maintenance engineers, air traffic controllers, and other aviation personnel. It also conducts examinations, oversees training programmes, enforces licensing regulations, and maintains administrative records.
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In a statement released on Friday, KCAA Director General Emile Arao said the modernisation effort is aimed at eliminating duplication in licensing, speeding up the application process and giving aviation professionals faster and more seamless services.
“As part of this transformation, KCAA will also introduce a computer-based examination system to further enhance transparency, reliability and overall service delivery in licensing,” the statement read.
The suspension affects services provided by the PEL Department, which is responsible for the certification and licensing of aviation professionals, including pilots, aircraft engineers, air traffic controllers and other technical personnel.
KCAA acknowledged that the suspension of licensing activities may raise concerns among stakeholders. To address this, the Authority announced it will establish a dedicated feedback channel early next week.
"KCAA is mindful that this temporary suspension may cause concern, and has established a dedicated feedback channel to be shared early next week for stakeholders to input their recommendations, past complaints, noted illegalities, irregularities and other concerns."
Submissions can be made anonymously, a move KCAA says will help refine both the licensing and examination processes.
“The Authority remains committed to upholding the highest standards of aviation training and licensing, while ensuring continuity, trust, and the sustained growth of a safe, efficient, and dynamic aviation sector,” said KCAA Director General Emile Arao.
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