City Hall rolls out decentralised service centres
To improve operations, the county recently hired and trained over 40 revenue clerks to work at the centres.
Essential Nairobi County services are now being brought closer to residents as the Nairobi County Government has launched decentralised service centres.
With facilities in Dandora, Makadara, and City Hall now operational, the initiative seeks to decongest the Central Business District (CBD) and enhance efficiency in service delivery.
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Revenue Chief Officer Tiras Njoroge explained that the centres are designed to bring county services closer to the people.
"Governor Johnson Sakaja's vision is to ensure Nairobians can access essential services nearer to their homes," he added.
The centres, strategically located to serve residents more conveniently, provide a range of county services, including payments for land rates, Unified Business Permits, seasonal parking, house rent, and other levies.
Online payments
Additionally, payments can be made online through the county's portal, www.nairobiservices.go.ke.
To improve operations, the county recently hired and trained over 40 revenue clerks to work at the centres.
"The recruitment is critical to achieving the county's ambitious revenue target of Sh20 billion for the financial year ending June 2025. Last year, Nairobi collected Sh12.8 billion, the highest since devolution. This year, we are confident of surpassing this record," Njoroge added.
Residents are encouraged to embrace the new service centres as a more accessible alternative to the crowded CBD.
"We are committed to meeting all service needs efficiently and professionally at these centres," Njoroge assured.
With Dandora and Makadara centres now operational, the initiative marks a step forward in improving public service delivery for Nairobians.
