KRA announces start of reforms to enhance efficiency, grow tax base
The internal alignment will further focus on enhancing workflow processes to reduce redundancies, optimise internal resources and leverage advanced analytics and automation for effective delivery of its mandate.
The Kenya Revenue Authority (KRA) has commenced a strategic organisational reform process to realign domestic tax into two functional areas.
This is in a bid to enhance operational efficiency, optimise processes and streamline administrative procedures within the tax administration.
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"KRA is implementing internal realignments within its functional areas of revenue, technology and service with a view to creating an agile and responsive tax administration framework, strengthening the digital infrastructure for data-driven decision-making and automation, and improving taxpayer engagement and support, thereby promoting ease of compliance and service delivery," the taxman said.
"Changes occasioned by this realignment include integration of the Large and Medium Taxpayers into a core functional area, and the Micro and Small Taxpayers as another core functional area."
With this change, KRA says taxpayers can expect more personalised support and attention to their unique compliance needs.
These functional areas will also augment our endeavour of growing the tax base in alignment with the ambitions of the Medium-Term Revenue Strategy and KRA's 9th Corporate Plan, it adds in part.
Nevertheless, the taxman notes that the ambition to be a data-driven revenue administrator will now be functionally crystallised through the introduction of a technology-focused department, the Business Strategy Technology and Enterprise Modernisation Department.
"The twinning of technology and reviewed segmentation provide an opportunity to serve our taxpayers in a more efficient and seamless manner."
The internal alignment will further focus on enhancing workflow processes to reduce redundancies, optimise internal resources and leverage advanced analytics and automation for effective delivery of its mandate.
Amidst the changes, KRA has assured the public that it will ensure a smooth transition and service delivery will continue uninterrupted.
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