Kwale County launches digital revenue system to modernise payments, boost efficiency
Governor Fatuma Achani said the digital transformation will greatly improve how the county collects revenue, making the process easier especially for small business owners and landholders.
The Kwale County government has launched a digital revenue management system (RMS) to modernise fee collection, boost transparency, reduce inefficiencies, and improve service delivery for residents and traders.
Speaking during the system’s rollout, Kwale Governor Fatuma Achani noted that the digital transformation is set to revolutionise the way county revenues are handled, especially for small business owners and landholders.
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“For years, our people had to endure long queues and travel far just to access basic county services. This innovation will save time and increase productivity for entrepreneurs,” said Governor Fatuma.
The RMS enables cashless payments for a wide array of services, including business permits, parking charges, land rates, and fees related to sand harvesting and mineral extraction.
The county boss says the platform has already registered over 14,000 users who can now make payments via Paybill number 338500.
County Information and Technology Officer, Robert Nguma, explained that residents can easily access the platform through a quick online search.
“Simply type ‘Kwale Pay’ in your browser, click on the E-pay link, and proceed to fill out the required form. It is simple and secure,” he stated.
Decentralised system
County Revenue Officer, Fauzia Mwaiwe, said decentralisation of the system to sub-counties has made the process more accessible to rural populations.
“The days of travelling from remote areas to the county offices are over. This system empowers our residents,” she added.
The county has partnered with Safaricom to integrate the system with M-Pesa, allowing residents to access services even with basic mobile phones.
Previously, revenue collection in Kwale was marred by delays and congestion at payment centres.
Traders like Saidi Bakari recall spending an entire day just to process a business licence.
“We lost valuable hours queuing and sometimes had to come back the next day if the system crashed,” he said.
Fatma Yusuf, a landowner and Amina Rashid, a trader, praised the new development, saying the digital transition has brought much-needed relief.
“I receive my receipts via email immediately after payment. No more paperwork or chasing after county staff,” said Amina.
The Kwale County government believes the RMS will boost compliance and revenue collection by closing loopholes that previously enabled mismanagement of public funds.
Officials project that the system will lead to a significant boost in the county’s economy by fostering an enabling environment for businesses through efficient and user-friendly public service delivery.
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