NTSA rolls out new system for compulsory vehicle records update
The update tool is part of its wider digital transformation plan to curb fraud, verify vehicle authenticity and improve the accuracy of ownership data.
All motor vehicle and motorcycle owners will be required to update their vehicle duty status and ownership records through a newly launched system by the National Transport and Safety Authority (NTSA), as the Authority moves to enhance transparency and service delivery.
According to the Authority, the update tool is part of its wider digital transformation plan to curb fraud, verify vehicle authenticity and improve the accuracy of ownership data.
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In a notice on Tuesday, NTSA confirmed that the duty status and vehicle records update module is now operational and accessible to a wide range of users, including individual vehicle owners, financial institutions, government agencies, insurance firms, vehicle dealers and private companies.
“To support its mandate, the Authority has operationalised the duty update module/vehicle records update tool to provide necessary support to all motor vehicle/motorcycle owners, including financial institutions, government agencies, insurance companies, dealers, companies, among others,” NTSA said.
Motorists seeking to regularise their duty status will be required to submit a request letter that includes the vehicle owner’s contact information, specifically a phone number and email address. A stamped copy of the same letter will be issued by NTSA as confirmation that the documents have been received and reviewed.
The Authority further indicated that a copy of the owner’s identification card, the original logbook, Kenya Revenue Authority (KRA) entry documents and the relevant duty payment receipt must also be presented.
NTSA has urged the public to visit its official website to access a more detailed version of the notice, which outlines where to submit the required documents, the applicable charges for processing and procedures for collecting processed documents.
The website also provides guidance on how to apply for a duplicate Certificate of Ownership (logbook) if needed.
“For enquiries and service support, contact us through [email protected], our X (@ntsa_kenya) and Facebook (@NTSAKENYA) pages, or visit the nearest NTSA office,” the Authority added.
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