Over 22,000 public services now available online in Kenya - Interior PS Omollo
The Department for Internal Security and National Administration is in the process of procuring 3,000 new vehicles to improve logistical capabilities across various security services.
Over 22,000 government services are now accessible online as strides in digitising public services continue, which marks an increase from only 300 services available two years ago.
Interior Principal Secretary Raymond Omollo on Friday announced that the Kenya Kwanza government is working in partnership with the e-Citizen Directorate, the Ministry of ICT, and the Digital Economy to integrate the remaining 2,412 services into the digital platform.
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This progress was discussed during the 10th meeting of the Governance and Public Administration subcommittee of the National Development Implementation Committee.
The meeting was co-chaired by PS Omollo and Parliamentary Affairs PS Aurelia Rono.
The initiative has led to more than 13.5 million users registered on the e-Citizen platform.
This is a key element in the government's broader efforts to improve transparency, efficiency, and accessibility for citizens.
The push for full digitisation of government operations is designed to enhance service delivery and strengthen citizen participation in governance.
Modernisation
In addition to these digital advancements, the government is working to modernise other areas of public service.
The Department for Internal Security and National Administration is in the process of procuring 3,000 new vehicles to improve logistical capabilities across various security services.
These vehicles will be allocated to the National Police Service, the Kenya Prisons Service, and National Government Administration Officers, part of a broader initiative to modernise the country's security infrastructure.
A unique proposal to introduce electric motorcycles for chiefs and their assistants is also under consideration.
This move aims to improve accessibility and boost administrative presence at the grassroots level, further supporting the government’s push to enhance service delivery.
Further measures to streamline governance include the implementation of the Government Legislative Tracking System, which will monitor bills, policies, and statutory instruments more effectively.
The Office of the Attorney General, in collaboration with the Ministry of Information, Communication, and Digital Economy, is developing a case management system to simplify litigation processes for government ministries and agencies.
As part of broader efforts to improve efficiency, the Department of Immigration and Citizen Services has successfully reduced passport processing times.
The department recently procured one million passport booklets and two high-capacity printers, resulting in standard passport processing times being reduced to just seven days, and emergency applications now taking only 72 hours.
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