2024 Customer Satisfaction Report Stories

Most Kenyans prefer digital banking as they seek better service and lower costs, KBA report shows
Charles Adinda  |  Feb 13, 2025

Financial exclusion continues to be a pressing issue, with 10.63 per cent of customers requiring special accommodations such as braille or screen read...

Saturdays, evening hours deadliest for Kenyan roads in 2024
Maureen Kinyanjui  |  Jan 28, 2025

A total of 4,748 people died in crashes last year, an increase of 424 deaths from 2023.

Mombasa County road traffic deaths surge by 36% in 2023
Farhiya Hussein  |  Jan 24, 2025

The report identified high-risk locations and corridors as key focus areas for intervention. Notable hotspots include Hass Filling Station along Momba...

Thika, Outering roads among five leading contributors to road deaths in Nairobi
Lucy Mumbi  |  Jan 23, 2025

Pedestrians remain the most vulnerable road users, accounting for 38 per cent of the casualties, followed by motorcyclists at 25 per cent.

Kenya to start publishing core inflation data to boost targeting
Reuters  |  Jan 22, 2025

Policymakers argue it is hard to attain price stability in the economy using monetary tools when the food and fuel components of inflation are include...

Most residents of Wajir, Lamu and Isiolo unaware of state's affordable housing programme – KNBS report
Lucy Mumbi  |  Jan 19, 2025

The KNBS report shows that 46.4 per cent of Kenyans have no information about the initiative, with only 53.5 per cent being aware of it.

20 million Kenyans at risk of hunger as they struggle with economic challenges – KNBS
Maureen Kinyanjui  |  Jan 15, 2025

Nakuru has emerged as Kenya's second-largest county by gross domestic product (GDP), surpassing Kiambu, the KNBS report shows.

Number of travellers using SGR train drop by 7.2 per cent after fares hiked
Maureen Kinyanjui  |  Jan 09, 2025

The rise in fares was partly intended to help raise funds for the repayment of the $3.75 billion (Sh485.63 billion) loan from China.

Increased food, power, transport costs push inflation to 3 per cent in December
Alfred Onyango  |  Dec 31, 2024

This seasonal spike, along with increases in prices of some food commodities and power, pushed up the country's inflation rate to 3.0 per cent in Dece...

Mudavadi orders crackdown on unlicensed matatus to combat rising road injuries
Maureen Kinyanjui  |  Dec 19, 2024

The enhanced patrols are designed to ensure compliance with traffic laws, prevent reckless driving, and stop unlicensed and overloaded public service...

Pressure mounts for independent bus safety inspections to curb road crashes
Maureen Kinyanjui  |  Dec 06, 2024

Data from the National Police Service has revealed that 4,282 fatalities have been recorded from road crashes in 2024.

Pushed to the wall, Kenyans take up more loans as savings diminish
Alfred Onyango  |  Dec 04, 2024

Out of the total households surveyed, the trend shows a 7.9 per cent dip in the savings culture of Kenyans from 2021, the previous survey period, to d...

Lawmakers probe Sh3.8 billion car loan scheme as billions lie dormant
Maureen Kinyanjui  |  Nov 22, 2024

An Auditor-General's report further revealed that the fund had been largely inactive between 2015 and 2019.

State agency on the spot for spending Sh91 million on consultancy
Maureen Kinyanjui  |  Oct 31, 2024

Despite the controversies surrounding privatisation processes, President William Ruto defended the government's decision, citing a decade-old report r...

Kenya’s GDP growth slows to 4.6 per cent in second quarter
Alfred Onyango  |  Oct 02, 2024

The macroeconomic indicators generally showed mixed performance in the period under review.

World Bank urges new strategies to create jobs in Global South
Alfred Onyango  |  Sep 28, 2024

In Kenya, data by the Kenya National Bureau of Statistics shows around 3.5 million Kenyan youth are jobless and not in school.

Kiambu nominated MCA Ezra Kihara killed in road crash
Lucy Mumbi  |  Sep 22, 2024

Kihara tragically lost his life early Sunday morning in a road accident near Mang’u High School along Thika Road, after his vehicle collided with a lo...

Kenya road crashes claim 3,369 lives in 2024 as Masengeli calls out traffic officers for soliciting bribes
Maureen Kinyanjui  |  Sep 18, 2024

These figures indicate a slight increase in road fatalities compared to the same period last year when 3,151 people lost their lives in traffic accide...

Police partner with Education ministry to sensitise learners on road safety
Barack Oduor  |  Sep 14, 2024

The initiative by the police aims to roll out the safety programme to more than 1,000 schools on the highways to promote road safety.

Three killed, several injured in Kericho-Mau Summit road crash
Lucy Mumbi  |  Sep 08, 2024

Several other passengers sustained injuries and were taken to Kericho County Referral Hospital for treatment.

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