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Riding the Wave: Drivers share their accounts of Eastleigh's booming taxi business

A taxi in Eastleigh, Nairobi. Several security officials who spoke to The Eastleigh Voice said claims of a partnership between Peleza and the DCI and other government agencies were false. (Photo: File)

By Patel Okumu | 29 Nov 2023

The taxi business Eastleigh, Nairobi is experiencing an unprecedented boom, fueled by the ever-increasing demand for convenient and efficient transportation.

The taxi business Eastleigh, Nairobi is experiencing an unprecedented boom, fueled by the ever-increasing demand for convenient and efficient transportation. The rise of taxi-hailing apps, including FARAS, BOLT, and UBER, has significantly transformed the way residents move around the ever-vibrant neighborhood.

Amidst the myriad of reasons contributing to the surge in the taxi business, the convenience offered by these apps stands out. Passengers can effortlessly hail a ride with a few taps on their smartphones, making commuting in Eastleigh more accessible than ever before.

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For drivers like Ahmed Hassan, who owns his taxi, the flexibility of working with multiple platforms allows him to maximise his earnings. "I prefer being independent, owning my taxi gives me the freedom to choose which platform to work with, depending on the demand and the incentives they offer," Hassan comments.

However, not all drivers in Eastleigh own their taxis. Some operate as hired drivers, paying the vehicle owners a fixed amount at the end of the day. This arrangement, while providing an opportunity for those who might not afford their own vehicles, comes with its own set of challenges.

Simon Mwangi, a hired driver, sheds light on the struggles he faces. "After a hard day's work, I have to settle with the vehicle owner. It's tough when you have to hand over a significant portion of your earnings. But it's the only way I can make a living," he laments.

One common challenge voiced by many drivers is the soaring cost of fuel. The recent hikes have prompted some to explore alternative fuel options, such as LPG (liquefied petroleum gas), which is slightly cheaper. However, this choice comes with a downside, as drivers like William Mutua discovered. "LPG might be cheaper, but it damages the engine. It's a tough choice between saving on fuel and incurring high maintenance costs," Ahmed explains.

In addition to fuel concerns, drivers are grappling with the high commission rates imposed by the taxi-hailing firms. Many drivers argue that the commissions, often ranging from 15 per cent to 25 per cent, significantly eat into their profits. "We work hard for our money, and the high commissions are making it difficult for us to make ends meet," says Amina Abdi, a driver with a popular ride-hailing app.

Despite the challenges faced by drivers, residents in Eastleigh express their appreciation for the convenience and accessibility of the taxi services. Fatuma Hussein, a frequent passenger, remarks, "Taxis have made it so much easier for us to move around. They're reliable, especially when you need to get somewhere quickly or late at night."

The booming taxi business in Eastleigh reflects a delicate balance between the demands of drivers, the challenges they face, and the indispensable service they provide to the community. As the neighborhood continues to evolve, the taxi industry remains a vital thread in the fabric of Eastleigh's vibrant and dynamic life.