Moi International Airport named best in Africa for third time

Mombasa's Moi International Airport has once again secured the prestigious Airports Council International (ACI World) Best Airport in Africa Award by Size and Region in the Under 2 million Passenger Per Year category for Africa, marking its third consecutive win.

The renowned accolade is the result of an ACI Airport Service Quality (ASQ) Survey, which evaluates passenger experiences globally, spanning from departure to arrival.

Luis Felipe de Oliveira, Director General of ACI World, extended congratulations to the Moi International Airport team, lauding their commitment to delivering exceptional customer experiences that set a benchmark for airports worldwide.

"Congratulations to the whole team at Moi International Airport in Mombasa on their success in the Airport Service Quality (ASQ) Awards. Your dedication to excellence in customer experience sets a benchmark for airports worldwide! Keep setting the bar high,"  said Luis Felipe de Oliveira.

Acknowledging the achievement, Henry Ogoye, the Kenya Airports Authority's Ag Managing Director, commended the entire team for their dedication to excellence in customer service, emphasizing the airport's ongoing efforts to maintain high standards.

The win underscores Moi International Airport's unwavering dedication to passenger service excellence amidst the recent challenges faced by the aviation industry, reaffirming its position as a leader in its category.

"This accolade reaffirms our commitment to providing exceptional experiences to all our passengers and serves as an inspiration for us to continue elevating our standards, ensuring Moi International Airport remains a leader in its category," said Ogoye.

"The win is not only an honor but also a testament to our unwavering dedication to excellence in customer service," he added.

Since its establishment in 2006, the ASQ program has conducted surveys engaging over 400 airports in 109 countries, with Moi International Airport consistently demonstrating outstanding performance.

Notable mentions in the same category include Tanzania's Abeid Amani Karume International Airport (Zanzibar) and Ivavo International Airport (Antananarivo, Madagascar).

Other awards

Airports that won in the two-to-five million category include; Dakar Blaise Diagne International Airport (Diass, Senegal) and Marrakech Menara Airport (Marrakech, Morocco).

Those that won in the five to 15 million passenger category were Casablanca Mohammed V International Airport (Casablanca, Morocco) and Marrakech Menara Airport (Marrakech, Morocco).

Other categories include the easiest airport journey, the cleanest airport, the most enjoyable airport, and the airport with the most dedicated staff.

The airport in Africa with the most dedicated staff was found to be Casablanca Mohammed V International Airport (Casablanca, Morocco).

The cleanest airports in the Africa category were Casablanca Mohammed V International Airport and Marrakech Menara Airport (Marrakech, Morocco).

The most enjoyable airports in the Africa category are Casablanca Mohammed V International Airport (Casablanca, Morocco) and Dakar Blaise Diagne International Airport (Diass, Senegal).

ACI is a trade association of the world's airports, comprising ACI World, ACI Africa, ACI-Asia-Pacific and Middle East, ACI-Europe, ACI-Latin America, ACI-North America, and the Caribbean.