PSC initiates review to enhance public service delivery, fight corruption
The review was launched at the PSC headquarters in Nairobi and is expected to help refine operational procedures, enhance service delivery, and reinforce internal governance structures.
The Public Service Commission (PSC) has initiated a voluntary review of its internal systems, policies, and governance structures, in partnership with the Ethics and Anti-Corruption Commission (EACC), as part of efforts to strengthen transparency and improve public service delivery.
In a statement, PSC said the initiative is part of its broader reform agenda aimed at promoting a values-driven and citizen-focused public service. The Commission described the review as a proactive and voluntary step, driven by its commitment to continuous improvement and high standards of integrity.
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The review was launched at the PSC headquarters in Nairobi and is expected to help refine operational procedures, enhance service delivery, and reinforce internal governance structures.
PSC noted that the move to invite EACC to conduct the independent review reflects its belief in leading by example and setting a benchmark for other public institutions.
PSC stated that it requested the EACC to carry out the independent assessment to support continuous improvement in its systems and operations.
"We invited EACC to carry out an independent review to help us refine our systems, enhance service delivery, and reinforce our internal governance structures. This is about raising the standard of service delivery because we believe in excellence," said PSC Chairperson Anthony Muchiri.
Muchiri added that the Commission has already taken concrete steps to institutionalise integrity. These include establishing reporting channels for corruption, setting up prevention suggestion boxes, and adopting recommendations from a recent internal corruption risk survey.
"This process reflects our belief that good governance begins with introspection. We are setting an example for public institutions to lead with integrity, transparency, and accountability," stated Muchiri.
The EACC welcomed the initiative, describing it as a positive example of inter-agency collaboration in strengthening public institutions.
EACC Vice Chairperson Monica Muiru applauded the PSC for its leadership, saying the effort sets a standard for joint action in combating corruption.
According to Dr. Muiru, corruption, even in its less visible forms, poses a serious threat to public institutions and erodes trust.
"This review supports our preventive mandate and aligns with the national public service reform agenda. It is a testament to the Commission's commitment to good governance and public accountability," she said.
Dr. Muiru warned that even subtle forms of corruption can undermine public institutions and damage public trust. She added that the review would help identify system weaknesses and support the delivery of quality services to citizens.
PSC said internal teams and logistics have already been aligned to support the process. The Commission pledged full cooperation and stated that the results of the review will inform future reforms and institutional strengthening efforts within the public service.
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