ECitizen platform services restored after technical hitch 

The eCitizen platform experienced disruptions on Friday morning due to what was described as an “internal network occurrence,” according to eCitizen Services Director General Ambassador Isaac Ochieng.

In a statement on Friday afternoon, Ambassador Ochieng confirmed that the technical issue had temporarily affected access to online services.

“We would like to notify our clients and the general public that early today, our online platform experienced hitches that affected the normal access to our services,” he said.

He explained that the disruption was caused by a problem within the platform’s operating system.

“The hitch was occasioned by an internal network occurrence that affected our operating system,” he said.

Tourists seeking entry into the Nairobi National Park stranded for hours at the main gate as the eCitizen platform which is used for paying entry fees fails.

Some of the frustrated tourists cancelled their visits after being stranded for over 2 hours. pic.twitter.com/uwuENjsccS

— The Eastleigh Voice (@Eastleighvoice) January 3, 2025

Ambassador Ochieng assured the public that the issue had been addressed promptly.

“Our technical teams have since successfully resolved the problem and restored normal operations,” he added.

The Director General also expressed regret over the inconvenience caused to users, thanking them for their understanding during the resolution process.

“We regret the inconvenience caused to our clients and appreciate their patience and support while resolving the disruption. We assure them of our commitment to provide convenient, reliable, and accessible government services,” he said.

He affirmed that normal operations on the e-Citizen platform have since resumed, restoring access to vital government services for users across the country.