eCitizen Stories

Friends of Karura Forest sue KFS over mandatory eCitizen payments
Lucy Mumbi  |  Sep 02, 2025

The petitioners, Friends of Karura Forest, a Community Forest Association, argue that the move undermines their 20-year joint management agreement wit...

Friends of Karura Forest to sue KFS over "unilateral" eCitizen takeover
Lucy Mumbi  |  Sep 01, 2025

The dispute follows KFS's announcement that all payments for entry, annual passes, parking and other services will now be processed exclusively throug...

Friends of Karura defend financial management amid eCitizen directive
Lucy Mumbi  |  Sep 01, 2025

The board member highlighted that FKF board members work voluntarily, meaning they are not paid from the funds collected from the forest.

Maraga questions transparency of eCitizen as KFS orders Karura Forest payments be made via platform
Rachael Mutabasi  |  Aug 31, 2025

Maraga emphasised that decisions affecting public resources like Karura Forest must involve citizens to ensure transparency, proper governance, and pr...

KFS clarifies Karura payments shift will not affect forest management amid uproar
Rachael Mutabasi  |  Aug 30, 2025

According to KFS, the new system introduces digital payment options via phone and card, with an average wait time of about one minute. Lemarkoko said...

Ruto announces 70 per cent artist royalties, unveils digital platform for music festival content
Rachael Mutabasi  |  Aug 16, 2025

In a bid to make school performances more accessible, the President announced a digital platform on eCitizen for school drama and music festival conte...

Treasury defends payments to firm outside original e-Citizen deal, cites contract revision
Maureen Kinyanjui  |  Aug 07, 2025

The PS said the Directorate of E-Citizen Services took over platform operations in July 2024, and that a new agreement was initiated to formalise ECS’...

Ex-CJ Maraga slams government over e-Citizen scandal, says public funds were looted with impunity
Rachael Mutabasi  |  Aug 07, 2025

Maraga demanded that the government publicly reveal all local and foreign bank accounts used to siphon money through eCitizen and ensure that the acco...

Sh1.8 billion in unlawful eCitizen charges revealed in audit spark concern over government accountability
Lucy Mumbi  |  Aug 05, 2025

The audit also found a Sh2.57 billion balance in the government’s Settlement Account as of June 30, 2024, which could not be linked to any invoices fr...

MPs summon Treasury PS Chris Kiptoo over unaccounted eCitizen funds
Maureen Kinyanjui  |  Jul 23, 2025

Rarieda MP Otiende Amollo noted that recommendations to fix the system were made as early as 2017, but Treasury has failed to act.

Tax relief boost as KRA slashes fringe benefits rate for workers
Maureen Kinyanjui  |  Jul 11, 2025

Fringe benefits tax applies to employees, directors, or their relatives who receive welfare perks such as low-interest loans from their employers. The...

Government suspends all tenders, contract awards until e-GP launch
Lucy Mumbi  |  Jun 30, 2025

The new platform, developed under the Public Procurement and Asset Disposal Act, is expected to automate procurement activities from planning to payme...

KRA introduces simplified PAYE filing system effective July 1
Maureen Kinyanjui  |  Jun 24, 2025

KRA has directed all employers to adopt the new format by July 1, 2025. To help businesses adjust, the simplified Excel return form and a sample CSV f...

President Ruto vows to go after schools defying fee payment on eCitizen
Lucy Mumbi  |  Jun 19, 2025

President William Ruto urged parents to insist on paying fees digitally, hailing schools that have adopted the platform as champions of accountability...

Kenyans can file nil returns via eCitizen ahead of June deadline -KRA
Maureen Kinyanjui  |  Jun 13, 2025

The taxman has assured Kenyans that the system is secure and that all tax records will be automatically updated upon submission.

State agencies directed to set up e-Agent accounts on eCitizen for bulk payments
Lucy Mumbi  |  Jun 12, 2025

To assist with the rollout, NTSA said it has established dedicated help desks at its headquarters, regional offices and all Huduma Centres.

Audit flags Sh44.8bn mystery on eCitizen, exposes weak controls and vendor grip
Maureen Kinyanjui  |  May 09, 2025

Unsupported balances from previous financial years amounting to Sh145.8 million were highlighted, with no explanation provided for why the funds were...

ECitizen firm distances itself from missing funds, says Interior Ministry must explain revenue gaps
Maureen Kinyanjui  |  May 01, 2025

David Kiprono, the Director of Government Relations at ECS, said the concerns raised in Parliament and by the Auditor-General are not directed at ECS...

Over 22,000 public services now available online in Kenya - Interior PS Omollo
Maureen Kinyanjui  |  Apr 26, 2025

The Department for Internal Security and National Administration is in the process of procuring 3,000 new vehicles to improve logistical capabilities...

MPs raise concerns over legality of eCitizen deal, say contract missed key signatures
Lucy Mumbi  |  Apr 21, 2025

They noted that although the platform processes hundreds of millions of shillings daily—payments made by citizens for various government services—it w...

Revealed: eCitizen run by three private firms handling payments, messaging and support
Lucy Mumbi  |  Apr 15, 2025

The consortium, known as Electronic Services Solutions (ECS) LLC, comprises three companies; Webmasters Kenya Limited, Pesaflow Limited, and Olive Tre...

How to apply for your child’s passport as demand rises in Kenya
Margaret Wanjiru  |  Apr 06, 2025

All applications must be completed online via the eCitizen portal, where the parent or guardian is required to input key details, including the child’...

High Court declares government’s eCitizen school fees directive unconstitutional
Lucy Mumbi  |  Apr 01, 2025

The court also took issue with the Sh50 convenience fee imposed on transactions, declaring that it has no legal basis.

State agencies unable to account for Sh144 million in e-Citizen collections, says Auditor General
Maureen Kinyanjui  |  Feb 25, 2025

The Ministry of Lands collected Sh7.237 billion through e-Citizen but only had an actual balance of Sh7.1 billion at the end of the year, creating a s...

CS Mbadi summoned over eCitizen revenue control, pension delays
Lucy Mumbi  |  Feb 20, 2025

MPs have raised concerns that the government lacks full control over eCitizen, relying on a private vendor for 18 critical functions. They argue that...

Kenya's shift to single paybill system boosts state revenue by Sh18.5 billion
Maureen Kinyanjui  |  Jan 08, 2025

For the quarter ending September 2024, the government collected a total of Sh111.3 billion in appropriations in aid up from Sh92.8 billion during the...

ECitizen platform services restored after technical hitch 
Lucy Mumbi  |  Jan 03, 2025

The eCitizen Services Director General Ambassador Isaac Ochieng said the platform experienced disruptions on Friday morning due to what was described...

PS Bitok: State to hasten processing of dual citizenship requests for Kenyan diaspora
Maureen Kinyanjui  |  Dec 13, 2024

The PS noted that the policy aims to encourage those who migrated abroad and acquired other nationalities to invest more in Kenya.

High Court suspends Ruto's directive on eCitizen onboarding
Keren Ntinyari  |  Dec 11, 2024

Justice Bahati Mwamuye, in a ruling delivered on Tuesday, also blocked the removal of heads of these entities based on their failure to comply with th...

Lobby group fights Ruto's order to transition state agencies to eCitizen within a week
Lucy Mumbi  |  Dec 10, 2024

The lobby group argues that the directive violates procedural fairness, disrupts agency operations, and undermines constitutional principles.

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