Kenyans can now get police clearance certificates at select Huduma Centres
Previously, applicants were required to visit the Directorate of Criminal Investigations headquarters in Nairobi or regional DCI offices to collect their certificates.
Kenyans can now obtain police clearance certificates at select Huduma Centres across the country, a move that authorities say will simplify and speed up access to the vital document.
Previously, applicants were required to visit the Directorate of Criminal Investigations headquarters in Nairobi or regional DCI offices to collect their certificates.
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Huduma Kenya said the change is aimed at expediting the process and making the certificates more accessible.
“Police clearance is now within reach. Walk into select Huduma Centres and get your good conduct certificate processed faster,” Huduma Kenya said in a statement on X on Thursday.
The agency explained that the fingerprinting process cannot be completed entirely online due to legal and technical requirements.
“Biometrics capture requires physical presence,” Huduma Kenya said.
Police clearance certificates, also known as Certificates of Good Conduct, are often required by employers, immigration authorities, or professional licensing bodies. The document confirms whether an applicant has a criminal record, pending cases, or past convictions.
The application process begins on the eCitizen portal. Applicants must log in or create an account and select DCI services. They then choose Police Clearance Certificate, fill in the required details and make a payment of Sh1,050. The system generates a C24 fingerprint form and a receipt, both of which must be printed.
Fingerprinting is a mandatory step. Applicants must book an appointment online and present themselves at designated centres, including Huduma Centres, the DCI headquarters on Kiambu Road, or regional DCI offices.
During the visit, applicants are required to carry their original national ID or passport, a copy of the same, two passport-sized photographs, the C24 form and the payment receipt. Once fingerprints are captured, the application is processed by the DCI, which typically takes two to four weeks.
Applicants are notified via SMS or email once the certificate is ready. The document can then be downloaded directly from the applicant’s eCitizen account and is valid for twelve months from the date of issue.
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