Huduma Kenya urges citizens to collect thousands of unclaimed documents
Huduma Kenya confirmed that thousands of important documents, including national ID cards, smart driving licences, and birth certificates, are now ready for collection at its 59 service centres nationwide.
Huduma Kenya has urged the public to visit its service centres across the country to collect government documents that have been processed but remain unclaimed, as the agency seeks to reduce delays and improve service efficiency.
The call highlights the growing need for citizens to pick up vital documents to ensure timely access to identification and certification services.
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In a statement released on Friday, Huduma Kenya confirmed that thousands of important documents, including national ID cards, smart driving licences, and birth certificates, are now ready for collection at its 59 service centres nationwide.
“Thousands of documents are ready for collection at Huduma Centres. Pass by today and pick yours, let’s reduce the backlog together!” the agency said, urging citizens to take immediate action.
According to the latest statistics, 93,295 national ID cards, 31,327 smart driving licences, and 124,299 birth certificates have been prepared and dispatched to the centres.
Citizens are encouraged to visit their nearest Huduma Centre to confirm availability and collect their documents.
Huduma Kenya operates through multiple channels, including the 59 physical Huduma Centres, the Huduma Contact and Tele-Counselling Centre accessible via 1919, Huduma Mashinani outreach services, and digital platforms via www.hudumakenya.go.ke and USSD *191#.
These platforms are designed to provide self-service, assisted, and digital government services from various ministries, departments, and agencies all under one roof.
Despite the progress, as of September 2025, a large number of documents remain uncollected.
These include 82,506 national ID cards, 57,444 driving licences, and 22,524 birth certificates waiting for their owners at Huduma Centres.
In an effort to make services more accessible, Huduma Kenya has expanded first-time ID registration to multiple centres nationwide, eliminating the need for applicants to travel long distances to national registration offices.
The centres now offering this service include Baringo, Bomet, Busia, Elgeyo Marakwet, Embu, Eldoret, Garissa, Isiolo, Kajiado, Kakamega, Kericho, Kiambu, Kibra, Kilifi, Kirinyaga, Kisii, Kisumu, Kitale, Kitui, Kwale, Narok, Nyamira, Nyeri, Samburu, Siaya, Taita Taveta, Tana River, Vihiga, West Pokot, Lamu, Machakos, Makadara, Makueni, Meru, Migori, Mombasa, Murang’a, Nakuru, and Nandi.
The agency said this expansion is part of ongoing efforts to enhance access to government services and ensure that every eligible Kenyan can obtain identification documents conveniently.
Citizens are advised to visit participating centres with the required paperwork to initiate their applications and collect processed documents promptly.
Previously, first-time applicants were required to visit national registration bureau offices located in county commissioner offices, often far from their homes, creating delays and inconvenience.
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