National Museums of Kenya enlists IT experts to fix tourist payment challenges
By Maureen Kinyanjui |
The move to upgrade the service comes in response to growing concerns raised by individuals, including former Trade Minister Mukhisa Kituyi.
The National Museums of Kenya has enlisted experts from the ICT Authority (ICTA) and eCitizen to address challenges faced by visitors, particularly foreigners struggling with the eCitizen payment platform.
This move aims to improve the system and provide a smoother experience for all users.
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The Museums body, in a statement on Friday, acknowledged the challenges and assured the public that steps are being taken to resolve the issues. "We are committed to addressing these challenges as soon as possible," the statement read.
The organisation has also partnered with the Office of Public Service Transformation Department to re-engineer its services, aiming for better service delivery across all its sites.
The improvements will cater to various groups, including school tours, families, and both domestic and international researchers.
The National Museums stressed the importance of client feedback and assured stakeholders of their ongoing commitment to open and interactive communication.
"This will enhance convenient access to services by our clients, including school groups, families, and domestic and international researchers, among others," the statement read further.
The move to upgrade the service comes in response to growing concerns raised by individuals, including former Trade Minister Mukhisa Kituyi.
In an interview with a local TV station, Kituyi highlighted the frustrations faced by international tourists, many of whom were unable to complete their payments through the eCitizen platform.
He shared troubling accounts of tourists, some having travelled from Europe, who found themselves unable to access the museums after spending hours trying to navigate the online payment system.
"I have seen tourists shedding tears at the National Museum," Kituyi said, referring to the experience of foreign visitors.
"They stand there, spend one hour, and they are not able to get on board, they go back," he added.
He criticised the government's response, calling it dismissive, stating that authorities "are not shocked" by such issues despite their widespread impact on visitors.
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