Kenya, Rwanda lead region in leveraging technology to revolutionise justice delivery

Kenya and Rwanda are at the forefront of leveraging Information and Communication Technology (ICT) to enhance justice delivery, reaping significant benefits such as reduced court filing costs and improved operational efficiency.

A newly launched report, however, identifies key areas requiring improvement to ensure inclusivity, particularly in addressing digital illiteracy.

The report, “A Comparative Study on Digitisation of Justice following COVID-19 in Kenya and Rwanda,” was unveiled on December 5 in Kigali by Rwanda’s Legal Aid Forum (LAF) in partnership with Kenya's Kituo Cha Sheria. It highlights the transformative impact of digital tools on justice accessibility and efficiency while also addressing the challenges encountered by vulnerable groups.

The study focuses on the post-pandemic period by analyzing how digital solutions helped Kenya and Rwanda navigate the operational restrictions that initially hindered justice delivery.

Findings show that innovations, such as e-filing, mobile payment systems, and virtual hearings, have revolutionised court operations.

“This launch is more than sharing findings; it’s an invitation to dialogue, collaboration, and collective action,” said Andrews Kananga, Executive Director of LAF, during the event.

“By exchanging insights, strategies, and experiences, we reinforce our shared mission to build inclusive, responsive, and resilient justice systems. Let us remain committed to ensuring that technological advancements empower, promote equity, and deliver justice for all,” he added.

Kenya has achieved significant milestones with digital justice tools, including mobile payment systems like MPESA, toll-free legal helplines, and e-filing. The Court of Appeal operates entirely virtually, with over 55% of court attendances now taking place online, according to Justice Patrick Otieno.

“Our services are about 60% online,” Otieno highlighted, emphasising the integration of electronic payments in judicial processes.

Despite these achievements, challenges persist. Fragmented digital platforms, uneven infrastructure development, and limited public awareness hinder broader adoption, particularly in rural areas.

The report recommends targeted public awareness campaigns and digital skills training to bridge these gaps.

Rwanda’s Integrated Electronic Case Management System (IECMS), introduced in 2016, has positioned the country as a leader in justice digitisation. The system enables e-filing, case tracking, and virtual hearings, with over 85% of court filings processed digitally.

“You can file your case online, track your case number, and handle everything digitally, wherever you are,” said Stella Murungi, Chief Digital Officer for the Justice Sector at Rwanda’s Ministry of Justice.

She also pointed to government initiatives like the Digital Ambassadors Programme, which aims to address digital literacy gaps.

However, limited internet access and digital skills in rural areas remain challenges. Many citizens rely on cybercafés or legal aid providers for assistance, raising concerns about data privacy and accessibility.

The report provides several strategic recommendations aimed at improving justice sector digitisation in Kenya and Rwanda.

Key suggestions include expanding affordable internet access and introducing public Wi-Fi initiatives to bridge the connectivity gap in remote areas.

Additionally, it emphasises the importance of providing ICT training for legal professionals, grassroots actors, and the public to enhance digital literacy and participation in justice processes.

Strengthening data security laws and raising awareness about digital rights are also highlighted as essential measures to ensure privacy and protect sensitive information in the digital age.

Further recommendations focus on equipping police stations and prisons with robust digital infrastructure to streamline operations and improve service delivery.

To mitigate potential risks, the report advises implementing strong cybersecurity measures to safeguard against cyberattacks and ensure the protection of confidential data.