Safaricom PLC Stories

Safaricom leads Kenya’s fixed data and internet market - CA
Charity Pancras  |  Sep 25, 2025

Jamii Telecommunications Limited follows in second place with 442,076 subscriptions, accounting for 20.6 per cent of the market.

Kenya Power urges consumers to buy tokens early ahead of M-Pesa system upgrade
Maureen Kinyanjui  |  Sep 20, 2025

The upgrade, announced by Safaricom, will occur from 12:30 am to 3:30 am, during which M-Pesa services, including airtime top-ups and bill payments, w...

M-Pesa to go offline for three hours on Monday for system upgrade
Maureen Kinyanjui  |  Sep 19, 2025

The maintenance, set to run from 12:30 am to 3:30 am, is aimed at enhancing service reliability, security, and overall performance across the mobile m...

Uber Safaris must comply with strict licensing rules, says tourism regulator
Mary Wambui  |  Sep 19, 2025

TRA said it remains committed to supporting innovation that strengthens Kenya's position as a leading and trusted global tourism destination while saf...

Safaricom data links prime suspect to Nairobi CBD on day Rex Masai was killed
Carolyne Kubwa  |  Sep 15, 2025

Testifying before trial magistrate Geoffrey Onsarigo, Zachary Mburu, a senior manager at Safaricom, said the company had been served with court orders...

Court trims interested parties in Hustler Fund’s legality case
Carolyne Kubwa  |  Sep 11, 2025

CBK, in its defence, insisted it has no role in the establishment or management of the fund, distancing itself from allegations touching on financing...

25 Kenyan youth footballers selected for Safaricom Chapa Dimba All-Stars camp in Spain
Lucy Mumbi  |  Sep 03, 2025

Safaricom Chapa Dimba, launched in 2017 in partnership with the Football Kenya Federation, is a national grassroots football tournament targeting play...

Kenya Rugby Union releases Safari 7s ticket prices for Nyayo Stadium return
Bashir Mbuthia  |  Aug 18, 2025

In a statement on its official website on Monday, KRU announced that fans will pay Sh300 to watch the tournament’s opening matches on Friday, October...

FIA and WRC confirm dates for 2026 Safari Rally
Erick Kariuki  |  Jul 31, 2025

WRC Promoter Managing Director Jona Siebel described the 2026 calendar as "a calendar built with purpose," emphasising its thoughtful construction and...

Somali culture, wildlife and hospitality draw tourists to Garissa’s Bulla Adey village
Issa Hussein  |  Jul 27, 2025

The village, previously untouched by tourism, is now beginning to attract travellers seeking authenticity and willing to brave the area’s harsh weathe...

Senators demand audit of Safaricom, Airtel over claims of data sharing with security agencies
Lucy Mumbi  |  Jul 24, 2025

The legislators are calling for a comprehensive audit of all data access requests made to Safaricom and Airtel Kenya since 2020, including details on...

Safaricom enables direct PayPal withdrawals via M-Pesa app for Kenyan users
Margaret Wanjiru  |  Jul 24, 2025

The move is aimed at supporting Kenya’s fast-growing community of freelancers, remote workers, and digital entrepreneurs, many of whom depend on PayPa...

Safaricom ordered to pay Sh55 million to 17 ex-employees for unfair dismissal
Carolyne Kubwa  |  Jul 23, 2025

The judge ruled ruled that the employees, all serving as Area Sales Managers, were wrongfully terminated after being blamed for failures in a flawed e...

Safaricom’s Ndoto Zetu initiative elevates maternal health in Kamukunji's Eastleigh with bed donation
Alfred Onyango  |  Jul 22, 2025

This upgrade at the Eastleigh Health Centre—from fewer than eight outdated beds—represents a major improvement in both comfort and care for expectant...

Airtel subscriber numbers surge by three million in three months
Maureen Kinyanjui  |  Jul 15, 2025

This places Airtel ahead of Safaricom in terms of growth rate, even as the latter continues to lead in total subscriber numbers.

Court upholds freeze on Safaricom's Bonga points expiry
Carolyne Kubwa  |  Jul 14, 2025

Justice Mwita held that Bonga points once earned by customers become customers' property; thus, Safaricom ceases to have control over them.

Safaricom Ethiopia hits 10 million active users, driving digital growth after Sh281 billion investment
Rachael Mutabasi  |  Jul 01, 2025

According to the company, its 4G network now covers more than half of the population, with 3,141 live sites in more than 150 towns and cities.

CA cracks down on landlords blocking internet providers in estates
Maureen Kinyanjui  |  Jun 24, 2025

CAK Director-General David Kemei warned that such conduct is unlawful under the Competition Act (CAP 504), which prohibits any actions that restrict o...

Safaricom, CA deny role in Ojwang’s arrest, reject claims of sharing mobile tracking data
Lucy Mumbi  |  Jun 11, 2025

The statements from Safaricom and the CA come against a backdrop of growing public outcry and mounting scrutiny over the use of surveillance and data...

Rally driver Assad Khan was unconscious after alleged assault by Maxine Wahome, court told
Lucy Mumbi  |  Jun 04, 2025

The doctor said several tests were performed before treatment began to determine the cause of Khan’s recurring loss of consciousness.

Three suspects detained in Sh10.4 million Safaricom Sacco fraud case
Carolyne Kubwa  |  May 30, 2025

Kaburu was arrested in May 2025 at a mall parking lot in Nairobi, while Ombogo and Mugambi were arrested in a lodge at the Namanga border.

Safaricom CEO Peter Ndegwa appointed chairman of Ethiopian division amid strong growth
Bashir Mbuthia  |  May 30, 2025

The telco's customer base has also grown to 8.8 million, including 7.1 million active data users, according to the company.

Millions affected as poor mobile phone network quality persists in over 30 counties, CA report reveals
Lucy Mumbi  |  May 26, 2025

Section 23 of the Kenya Information and Communications Act, 1998, requires the CA to ensure that licensed telecom operators and service providers deli...

Telkom on regulator’s red list after failing quality test, Airtel improves service score
Maureen Kinyanjui  |  May 24, 2025

This comes as Airtel Kenya, which was previously flagged alongside Telkom, improved its score from 79 per cent in the previous year to 83.3 per cent,...

Boost for small businesses as Safaricom revamps ‘Fuliza’ and ‘Pochi’ with credit offer
Alfred Onyango  |  May 21, 2025

Safaricom announced it has enhanced the products to integrate a credit facility under a new offering dubbed Taasi.

Lobby group sues Safaricom, Airtel over unauthorised deductions and subscriptions
Carolyne Kubwa  |  May 20, 2025

The lobby group, through student leader Anthony Manyara and John Mwangi, has also sought court orders compelling the Communications Authority of Kenya...

Safari Rally legend Mike Doughty dies at 88
Bashir Mbuthia  |  May 20, 2025

Doughty passed away at the Aga Khan Hospital in Nairobi on Monday, bringing an end to a decorated career in rallying that spanned over a decade.

Safaricom’s role in SHA limited to tech support - CEO Peter Ndegwa
Maureen Kinyanjui  |  May 14, 2025

According to Ndegwa, the project is designed to run over 10 years, with payment only coming after the completion of their assigned tasks.

800,000 more Kenyans turn to Fuliza in 2024 as economic pressure bites
Alfred Onyango  |  May 09, 2025

Data from the country’s largest telecommunications provider shows that the number of active users rose to 7.9 million—an increase of 12 per cent from...

Record crowd turns up for 2025 WRC Safari Rally as focus shifts to 2026 edition
Erick Kariuki  |  May 03, 2025

The 2025 WRC Safari Rally recorded its highest attendance since Kenya’s return to the world stage, drawing over 400,000 fans. Attention now shifts to...

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