Safaricom Stories

Kenya’s 5G users hit 1.5 million as adoption accelerates
Maureen Kinyanjui  |  Dec 09, 2025

The growth rate during this period was far higher than the 5.4 per cent rise seen between April and June, signalling that Kenyans are increasingly tur...

Kenyans invited to give views on proposed partial sale of government’s Safaricom stake
Lucy Mumbi  |  Dec 08, 2025

In a notice, National Assembly Clerk Samuel Njoroge said the submissions will guide parliamentary committees as they scrutinise the plan, ensuring tra...

Ndindi Nyoro questions government’s decision to sell 15 per cent Safaricom stake
Maureen Kinyanjui  |  Dec 05, 2025

Kiharu MP Ndindi Nyoro has challenged the government’s plan to sell a 15% Safaricom stake to Vodacom, alleging undervaluation and lack of open bidding...

Government offloads 15 per cent Safaricom stake to Vodacom in Sh244 billion deal
Alfred Onyango  |  Dec 04, 2025

Kenya’s government plans to sell a 15 per cent Safaricom stake to Vodafone Kenya for Sh244.5 billion, cutting its holding to 20 per cent and funding k...

Safaricom rolls out Daraja 3.0 in major M-Pesa API redesign
Margaret Wanjiru  |  Nov 28, 2025

Engineers say the redesign focuses on reducing downtime, boosting processing speeds during peak hours, and creating a more resilient infrastructure to...

Safaricom announces early-morning Fuliza system upgrade on November 17
Maureen Kinyanjui  |  Nov 15, 2025

The upgrade will take place between 1:00 am and 2:00 am, during which Fuliza may experience temporary disruptions, though other M-Pesa services will r...

Kenya eyes wider telecom connectivity in next decade
Barack Oduor  |  Nov 11, 2025

In the East Africa region, Kenya now leads the continent in digital finance, innovation, and connectivity.

Pochi La Biashara accounts surge 73 per cent as traders ditch Buy Goods tills
Maureen Kinyanjui  |  Nov 09, 2025

In the six months ending September, the number of Pochi La Biashara accounts rose sharply by 72.6 per cent, reaching 1.5 million, Safaricom’s latest d...

Kenyans borrowed Sh629.2 billion in six months through Safaricom’s Fuliza service
Lucy Mumbi  |  Nov 07, 2025

Launched in 2019, Fuliza allows M-Pesa users to complete transactions even with insufficient wallet funds, within an assigned overdraft limit determin...

Safaricom’s half-year profits up 52 per cent to Sh42.8 billion as Ethiopia loss narrows
Alfred Onyango  |  Nov 06, 2025

M-Pesa revenue surged 14 per cent to Sh88.1 billion, while fixed service and IoT income rose 9.5 per cent to Sh9.8 billion.

Vodacom settles 17-year ‘Please Call Me’ dispute with former employee
Bashir Mbuthia  |  Nov 06, 2025

Vodacom, which is majority-owned by Britain's Vodafone, did not reveal the settlement amount but said the cost would be reflected in its financial res...

Over 600 schools to benefit as Safaricom unveils massive education initiative
Alfred Onyango  |  Oct 30, 2025

The programme aims to upgrade over 600 learning institutions, offer 10,000 scholarships, and provide digital skilling for teachers across the country...

Safaricom to close select shops nationwide for staff event
Maureen Kinyanjui  |  Oct 08, 2025

The telco has not shared details about the internal event but assured the public that services will resume as usual once it concludes.

Safaricom leads Kenya’s fixed data and internet market - CA
Charity Pancras  |  Sep 25, 2025

Jamii Telecommunications Limited follows in second place with 442,076 subscriptions, accounting for 20.6 per cent of the market.

Kenya Power urges consumers to buy tokens early ahead of M-Pesa system upgrade
Maureen Kinyanjui  |  Sep 20, 2025

The upgrade, announced by Safaricom, will occur from 12:30 am to 3:30 am, during which M-Pesa services, including airtime top-ups and bill payments, w...

M-Pesa to go offline for three hours on Monday for system upgrade
Maureen Kinyanjui  |  Sep 19, 2025

The maintenance, set to run from 12:30 am to 3:30 am, is aimed at enhancing service reliability, security, and overall performance across the mobile m...

Safaricom data links prime suspect to Nairobi CBD on day Rex Masai was killed
Carolyne Kubwa  |  Sep 15, 2025

Testifying before trial magistrate Geoffrey Onsarigo, Zachary Mburu, a senior manager at Safaricom, said the company had been served with court orders...

Court trims interested parties in Hustler Fund’s legality case
Carolyne Kubwa  |  Sep 11, 2025

CBK, in its defence, insisted it has no role in the establishment or management of the fund, distancing itself from allegations touching on financing...

25 Kenyan youth footballers selected for Safaricom Chapa Dimba All-Stars camp in Spain
Lucy Mumbi  |  Sep 03, 2025

Safaricom Chapa Dimba, launched in 2017 in partnership with the Football Kenya Federation, is a national grassroots football tournament targeting play...

Senators demand audit of Safaricom, Airtel over claims of data sharing with security agencies
Lucy Mumbi  |  Jul 24, 2025

The legislators are calling for a comprehensive audit of all data access requests made to Safaricom and Airtel Kenya since 2020, including details on...

Safaricom enables direct PayPal withdrawals via M-Pesa app for Kenyan users
Margaret Wanjiru  |  Jul 24, 2025

The move is aimed at supporting Kenya’s fast-growing community of freelancers, remote workers, and digital entrepreneurs, many of whom depend on PayPa...

Safaricom ordered to pay Sh55 million to 17 ex-employees for unfair dismissal
Carolyne Kubwa  |  Jul 23, 2025

The judge ruled ruled that the employees, all serving as Area Sales Managers, were wrongfully terminated after being blamed for failures in a flawed e...

Safaricom’s Ndoto Zetu initiative elevates maternal health in Kamukunji's Eastleigh with bed donation
Alfred Onyango  |  Jul 22, 2025

This upgrade at the Eastleigh Health Centre—from fewer than eight outdated beds—represents a major improvement in both comfort and care for expectant...

Airtel subscriber numbers surge by three million in three months
Maureen Kinyanjui  |  Jul 15, 2025

This places Airtel ahead of Safaricom in terms of growth rate, even as the latter continues to lead in total subscriber numbers.

Court upholds freeze on Safaricom's Bonga points expiry
Carolyne Kubwa  |  Jul 14, 2025

Justice Mwita held that Bonga points once earned by customers become customers' property; thus, Safaricom ceases to have control over them.

Safaricom Ethiopia hits 10 million active users, driving digital growth after Sh281 billion investment
Rachael Mutabasi  |  Jul 01, 2025

According to the company, its 4G network now covers more than half of the population, with 3,141 live sites in more than 150 towns and cities.

CA cracks down on landlords blocking internet providers in estates
Maureen Kinyanjui  |  Jun 24, 2025

CAK Director-General David Kemei warned that such conduct is unlawful under the Competition Act (CAP 504), which prohibits any actions that restrict o...

Safaricom, CA deny role in Ojwang’s arrest, reject claims of sharing mobile tracking data
Lucy Mumbi  |  Jun 11, 2025

The statements from Safaricom and the CA come against a backdrop of growing public outcry and mounting scrutiny over the use of surveillance and data...

Three suspects detained in Sh10.4 million Safaricom Sacco fraud case
Carolyne Kubwa  |  May 30, 2025

Kaburu was arrested in May 2025 at a mall parking lot in Nairobi, while Ombogo and Mugambi were arrested in a lodge at the Namanga border.

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