Safaricom Stories
The legislators are calling for a comprehensive audit of all data access requests made to Safaricom and Airtel Kenya since 2020, including details on...
The move is aimed at supporting Kenya’s fast-growing community of freelancers, remote workers, and digital entrepreneurs, many of whom depend on PayPa...
The judge ruled ruled that the employees, all serving as Area Sales Managers, were wrongfully terminated after being blamed for failures in a flawed e...
This upgrade at the Eastleigh Health Centre—from fewer than eight outdated beds—represents a major improvement in both comfort and care for expectant...
This places Airtel ahead of Safaricom in terms of growth rate, even as the latter continues to lead in total subscriber numbers.
Justice Mwita held that Bonga points once earned by customers become customers' property; thus, Safaricom ceases to have control over them.
According to the company, its 4G network now covers more than half of the population, with 3,141 live sites in more than 150 towns and cities.
CAK Director-General David Kemei warned that such conduct is unlawful under the Competition Act (CAP 504), which prohibits any actions that restrict o...
The statements from Safaricom and the CA come against a backdrop of growing public outcry and mounting scrutiny over the use of surveillance and data...
Kaburu was arrested in May 2025 at a mall parking lot in Nairobi, while Ombogo and Mugambi were arrested in a lodge at the Namanga border.
The telco's customer base has also grown to 8.8 million, including 7.1 million active data users, according to the company.
Section 23 of the Kenya Information and Communications Act, 1998, requires the CA to ensure that licensed telecom operators and service providers deli...
This comes as Airtel Kenya, which was previously flagged alongside Telkom, improved its score from 79 per cent in the previous year to 83.3 per cent,...
Safaricom announced it has enhanced the products to integrate a credit facility under a new offering dubbed Taasi.
The lobby group, through student leader Anthony Manyara and John Mwangi, has also sought court orders compelling the Communications Authority of Kenya...
According to Ndegwa, the project is designed to run over 10 years, with payment only coming after the completion of their assigned tasks.
Data from the country’s largest telecommunications provider shows that the number of active users rose to 7.9 million—an increase of 12 per cent from...
The quickest way to check your Safaricom number is by using a USSD code.
Airtel Kenya subscribers accounted for the highest call durations, speaking nearly twice as long as Safaricom users.
The research and litigation institution said it is concerned that the journalist faces the risk of being ordered to pay heavy costs that follow the la...
Safaricom Ethiopia, which commenced commercial operations in October 2022, has seen substantial investment from its shareholders.
He expressed his frustration with the practice, stating that he had voiced his concerns on social media, even suggesting at the time that he would sto...
If appointed, he promised to lead efforts to protect citizens' data from misuse and ensure that Kenya remains compliant with international data protec...
The human rights lobby has accused Safaricom and other telcos of giving out contacts and locations of persons who are a target of harassment, abductio...
The CBK has supported this shift by granting approvals to Safaricom, Telkom Kenya, and Airtel Kenya to raise daily transaction and account limits.
Dependents of deceased persons can still claim the funds if they provide proof of death and an administration letter granting them powers over the dec...
The Safaricom Chapa Dimba All-Stars team is set to depart for Huesca, Spain, for a week-long training camp. The 32 young players, selected from region...
The company revealed that the M-Pesa platform handles approximately 200 million transactions per month, a volume that has overwhelmed its systems as w...
In one such case, a senior police officer based at Vigilance House abused his power and spied on his estranged wife.
While Safaricom issued a public statement on October 31, 2024, denying the claims, KHRC and MUHURI said the company failed to adequately address the f...
