Safaricom fraud,safaricom mpesa Stories

Three suspects detained in Sh10.4 million Safaricom Sacco fraud case
Carolyne Kubwa  |  May 30, 2025

Kaburu was arrested in May 2025 at a mall parking lot in Nairobi, while Ombogo and Mugambi were arrested in a lodge at the Namanga border.

Safaricom CEO Peter Ndegwa appointed chairman of Ethiopian division amid strong growth
Bashir Mbuthia  |  May 30, 2025

The telco's customer base has also grown to 8.8 million, including 7.1 million active data users, according to the company.

Millions affected as poor mobile phone network quality persists in over 30 counties, CA report reveals
Lucy Mumbi  |  May 26, 2025

Section 23 of the Kenya Information and Communications Act, 1998, requires the CA to ensure that licensed telecom operators and service providers deli...

Telkom on regulator’s red list after failing quality test, Airtel improves service score
Maureen Kinyanjui  |  May 24, 2025

This comes as Airtel Kenya, which was previously flagged alongside Telkom, improved its score from 79 per cent in the previous year to 83.3 per cent,...

Boost for small businesses as Safaricom revamps ‘Fuliza’ and ‘Pochi’ with credit offer
Alfred Onyango  |  May 21, 2025

Safaricom announced it has enhanced the products to integrate a credit facility under a new offering dubbed Taasi.

Lobby group sues Safaricom, Airtel over unauthorised deductions and subscriptions
Carolyne Kubwa  |  May 20, 2025

The lobby group, through student leader Anthony Manyara and John Mwangi, has also sought court orders compelling the Communications Authority of Kenya...

Safaricom’s role in SHA limited to tech support - CEO Peter Ndegwa
Maureen Kinyanjui  |  May 14, 2025

According to Ndegwa, the project is designed to run over 10 years, with payment only coming after the completion of their assigned tasks.

800,000 more Kenyans turn to Fuliza in 2024 as economic pressure bites
Alfred Onyango  |  May 09, 2025

Data from the country’s largest telecommunications provider shows that the number of active users rose to 7.9 million—an increase of 12 per cent from...

Forgot your Safaricom number? Here is a simple way to get it
Margaret Wanjiru  |  Apr 09, 2025

The quickest way to check your Safaricom number is by using a USSD code.

Kenyans spent over 27 billion minutes on phone calls in three months - CA report
Lucy Mumbi  |  Apr 03, 2025

Airtel Kenya subscribers accounted for the highest call durations, speaking nearly twice as long as Safaricom users.

Katiba Institute defends journalist against Safaricom's lawsuit
Mary Wambui  |  Mar 26, 2025

The research and litigation institution said it is concerned that the journalist faces the risk of being ordered to pay heavy costs that follow the la...

Airtime and data purchases push Safaricom Ethiopia's M-Pesa users to 10.8m
Maureen Kinyanjui  |  Feb 07, 2025

Safaricom Ethiopia, which commenced commercial operations in October 2022, has seen substantial investment from its shareholders.

Kabogo slams unfair data pricing, pledges policy changes to protect Kenyans
Lucy Mumbi  |  Jan 14, 2025

He expressed his frustration with the practice, stating that he had voiced his concerns on social media, even suggesting at the time that he would sto...

Kabogo vows to strengthen data protection laws amid concerns over privacy breaches
Rachael Mutabasi  |  Jan 14, 2025

If appointed, he promised to lead efforts to protect citizens' data from misuse and ensure that Kenya remains compliant with international data protec...

Human rights groups slam telcos over alleged data sharing with security agencies
Barack Oduor  |  Jan 02, 2025

The human rights lobby has accused Safaricom and other telcos of giving out contacts and locations of persons who are a target of harassment, abductio...

Kenyans ditch bank cards in favour of cash and mobile payments - report
Lucy Mumbi  |  Dec 19, 2024

The CBK has supported this shift by granting approvals to Safaricom, Telkom Kenya, and Airtel Kenya to raise daily transaction and account limits.

Sh3.2 billion lie dormant in M-Pesa accounts as Kenyans fail to reclaim their wealth
Amina Wako  |  Dec 16, 2024

Dependents of deceased persons can still claim the funds if they provide proof of death and an administration letter granting them powers over the dec...

Safaricom Chapa Dimba All-Stars set for training camp in Spain
Rama Mohammed  |  Dec 05, 2024

The Safaricom Chapa Dimba All-Stars team is set to depart for Huesca, Spain, for a week-long training camp. The 32 young players, selected from region...

Safaricom petitions Parliament for exemption from electronic tax invoices on M-Pesa fees
Lucy Mumbi  |  Nov 26, 2024

The company revealed that the M-Pesa platform handles approximately 200 million transactions per month, a volume that has overwhelmed its systems as w...

How police officers misuse their authority to spy on innocent Kenyans
Mary Wambui  |  Nov 26, 2024

In one such case, a senior police officer based at Vigilance House abused his power and spied on his estranged wife.

Lobby groups accuse Safaricom of data breach, call for accountability
Maureen Kinyanjui  |  Nov 15, 2024

While Safaricom issued a public statement on October 31, 2024, denying the claims, KHRC and MUHURI said the company failed to adequately address the f...

M-Pesa deposits down Sh1.3 million in six months to September
Alfred Onyango  |  Nov 13, 2024

Safaricom CEO Peter Ndegwa said the performance remains strong amid the headwinds in the Ethiopian business.

Safaricom under fire as Senators demand answers on alleged data breaches
Maureen Kinyanjui  |  Nov 10, 2024

The debate centres on whether the company shares subscriber data with government agencies without consent.

Kenyans’ increased M-Pesa, data usage sees Safaricom’s net profit surge to Sh36.7bn
Lucy Mumbi  |  Nov 07, 2024

The telco reported a 16.6 per cent growth in M-Pesa revenue in the first six months of the year, generating Sh77.22 billion, supported by an increase...

New tax amendments to raise cost of calls, internet, and betting
Maureen Kinyanjui  |  Nov 02, 2024

The proposed tax changes would likely lead to increased charges for these services, impacting millions of users.

Safaricom denies claims of colluding with police to breach customer privacy
Mary Wambui  |  Nov 01, 2024

On Wednesday, the DCI also denied the claims, saying the police only rely on mobile service providers for a small percentage of their investigations.

Ministry of education launches Sh240 million digital skills initiative for teachers’ colleges
Maureen Kinyanjui  |  Oct 26, 2024

The introduction of digital skills is timely, given the increasing need for educators and students to adapt to the digital age.

Six services to be affected by Safaricom’s shutdown for system maintenance
Maureen Kinyanjui  |  Oct 26, 2024

The services to be affected include all airtime top-up services, Okoa Jahazi services and all bundle purchases via airtime and M-Pesa.

Safaricom celebrates 24-year anniversary with special offers for customers
Maureen Kinyanjui  |  Oct 23, 2024

The Telco announced plans to refund the transaction fee for the first M-Pesa send money transaction of the day.

High Court to rule on suspension of SHIF roll-out in two weeks
Lucy Mumbi  |  Oct 10, 2024

The petitioners are seeking a suspension of the SHIF, which was initiated on October 1 to replace the National Health Insurance Fund (NHIF).

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