Safaricom’s role in SHA limited to tech support - CEO Peter Ndegwa

Safaricom chief executive Peter Ndegwa has clarified that the company’s involvement in the Social Health Authority (SHA) system is limited to digitising the platform, aiming to streamline access to healthcare services.

Speaking on Citizen TV, he said the company is responsible for ensuring a smooth registration experience and building a strong digital system to support the Universal Health Coverage programme.

“The whole thing about UHC is a very expensive programme. Our role is the digitisation element. For instance, we’re responsible for ensuring that when you register for SHA, you get the right experience and that the digitisation process is successful,” he said.

He added that the company has helped supply tablets for medical workers and is working to ensure 4G coverage in remote areas as part of the system upgrade.

According to Ndegwa, the project is designed to run over 10 years, with payment only coming after the completion of their assigned tasks.

“It’s about completing our scope, and then taking it to the government to assess if we did a good job and then we get paid. Up to now, we have not been paid a cent and we have been working for a year,” he said.

Ndegwa stressed that once the system is complete, it will empower patients and make hospitals more efficient through technology.

“My personal view is that when the process is fully digitised, patients are fully empowered, hospitals are fully enabled to use digital, and it will be a fantastic system,” he said

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