KPLC explains delays in token purchase for customers

Kenya Power Company has acknowledged a delay in token generation and postpaid bill payment.

In a statement on Saturday, KPLC noted that the delay was due to a technical hitch affecting their systems.

"Dear customer, we are experiencing a technical hitch which is affecting both our prepaid (token generation) and postpaid bill payment systems," read the statement.

This comes after a section of enraged customers expressed devastation over message delays after purchasing electricity tokens.

Others took to social media platforms complaining that they were unable to buy tokens through M-Pesa since the transactions were not going through.

Seems M-pesa and Kenya Power have collaborated to unite Kenyans in darkness. I have been trying to buy token since morning. pic.twitter.com/TPb6XCIL9Y

— Swaleh O Idris (@swaleh_idi) February 10, 2024

https://twitter.com/cbs_ke/status/1756301318098915750?s=19

https://twitter.com/KaranjaAmo/status/1756310964708790495?s=19

However, the company issued an apology to their customers and assured them that they were working to resume normalcy within a short time.

"We apologise for the inconvenience caused," they added.

On Wednesday, Kenya Power granted Kenyans a reprieve after it lowered token charges in the latest review on electricity prices.

Energy Principal Secretary Alex Wachira revealed that the cost of electricity for all categories would be reduced by Sh3.44 per unit.

Wachira said the decline in electricity prices comes mainly as a result of the stabilisation of the Kenyan Shilling against the US dollar.

"Foreign exchange adjustment dropped from Sh6.46 per kilowatt hour to Sh3.22 per kilowatt hour owing to a decrease in the total foreign currency exchange payments made in January," he said.

In addition, the lowering of the electricity cost is also as a result of a slight reduction in the fuel energy cost which dropped by 19 cents.

However, Postpaid users will have to wait until the end of February to enjoy the new rates, but Prepaid users are already paying less for electricity.