PS Belio Kipsang urges use of e-Citizen, warns against cash payments
Belio Kipsang emphasised the importance of the digital payment system, noting that all transactions must be made through the e-Citizen platform (222-222) to prevent fraud.
Immigration and Citizen Services Principal Secretary Dr Belio Kipsang has urged citizens to use the e-Citizen platform for all government services, warning that cash payments are fraudulent.
Speaking during a sensitisation meeting in Narok County with National Government Administration Officers (NGAOs) and heads of departments from the State Department, Dr Kipsang emphasised the importance of the digital payment system, noting that all transactions must be made through the e-Citizen platform (222-222) to prevent fraud.
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He added that officers found engaging in fraudulent activities will face criminal prosecution, while administrative breaches will be handled under government disciplinary frameworks.
"One of the reasons why we migrated our services to a digital system was to avoid some of these consequential effects of people not remitting resources. I don't understand why a Kenyan would go and pay money, yet we have said very clearly that all payments are done digitally through 222-222," said Kipsang.
"Anybody purporting to pay money for any service that is offered by the government now is being defrauded. And I ask Kenyans not to fall into those traps because there are no services where we go to pay money in cash."
Dr Kipsang also highlighted that modern live capture systems are now being used for ID registration.
The machines, he said, record fingerprints, photos, and other personal information, which is transmitted directly to headquarters for verification.
Citizens in Nairobi who complete the process in the morning can collect their ID cards by 5:00 pm the same day.
"We are using very modern technology through what we call live capture systems. They can capture all the information. Then the data is transmitted directly to our headquarters," he said.
"Once they are at the headquarters, then it is verified, and you can get your ID the same day. If you are in Nairobi and you do that in the morning, it goes through the verification. If you are to come to our office at 5:00 pm, you can literally pick your ID."
The PS noted that the digital ID system has resolved historical challenges, particularly in regions such as Narok, where residents had previously been unable to obtain identification due to vetting processes.
He urged NGAOs to mobilise communities to collect unclaimed IDs and encouraged residents previously affected by vetting to apply for identification.
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