Kiptoo: Pensioners not on new portal by February deadline to be suspended from payroll
PS Kiptoo revealed that the country holds approximately Sh2 trillion in pension assets, yet only 26 per cent of Kenyans benefit from pensions.
The National Treasury has set a deadline of February 28, 2025 for all pensioners to complete their registration on the new self-registration portal, failure to which one risks suspension from the payroll.
National Treasury Principal Secretary Chris Kiptoo said the February deadline is non-negotiable as it is essential for streamlining pension administration.
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“We are giving all pensioners until February 28, 2025, to complete their registration. This deadline is not negotiable and it will serve as a vital step to organise and streamline pension administration,” Kiptoo said during the portal’s launch.
“Any pensioner who does not complete registration by this deadline will face suspension from the payroll.”
To successfully register, pensioners must log in to their E-Citizen account and navigate to the “Pensioner Self-Registration” service.
After entering key personal details, including national ID number, employee number, and pension number, they must provide contact information and submit the form.
Pensioners encountering difficulties have been urged to visit a Huduma Centre for assistance.
After confirming the accuracy, pensioners must provide contact information, create a password for their account, and submit the registration. A verified digital ID is required for a smooth process.
The new registration portal is meant to curb fraud and address inefficiencies in pension claims processing.
Kiptoo revealed that the country holds approximately Sh2 trillion in pension assets, yet only 26 per cent of Kenyans benefit from pensions. The system aims to increase efficiency and expand access.
Director of Pensions at the National Treasury Alfred Kagika disclosed that the full transition to the system is expected by March 2025.
The new portal is part of a broader initiative to address challenges, such as record loss and incorrect personal balances, experienced by pensioners.
The shift comes after the National Treasury failed to meet its pension claims target for the 2022/2023 financial year, processing only 18,640 out of the targeted 28,422 claims.
Kiptoo said the new system would expedite payments and reduce congestion in pension offices, with pensioners receiving payment alerts once registered.
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