Drivers have raised an alarm over missing licence records in the National Transport and Safety Authority (NTSA) eLogbook system.
In a statement on Sunday, the Long Distance Drivers and Conductors Association (LoDCCA) questioned why some motorists are unable to access their driving licence details on the NTSA platform without any official communication from the authority.
LoDCCA said several drivers had reported missing records on the NTSA system, with some receiving messages indicating that their licences could not be found.
The association asked NTSA to explain whether the issue was caused by a system failure or another challenge affecting motorists.
“NTSA, what's going on? Many drivers are reportedly missing from the NTSA system, yet there has been no official communication. Is there a system breakdown or what’s going on?” the association posed.
Some drivers reported receiving a message reading: “Driving License not found! There is no licence associated with your account. Is your driver's licence not linked to your profile? Report the issue below.”
Another message displayed on the system stated: “Driving licence not found. Driving licence not found, please visit the nearest NTSA office to have your record captured in the system.”
The concerns come amid confusion among motorists over the NTSA digital systems, with vehicle owners also reporting challenges accessing their electronic logbooks.
NTSA has explained that motorists who already have physical logbooks cannot immediately download the digital version unless they apply for a duplicate logbook.
While responding to a query, the authority said the inability to download the eLogbook was because the motorists already had existing physical logbooks.
“Kindly note that you already have an existing logbook. Apply for a duplicate logbook to get an eLogbook,” NTSA said.
The clarification followed complaints from vehicle owners after the portal showed a message indicating that no downloadable logbook document was available when they attempted to apply.
The eLogbook system was introduced as part of the transition from physical vehicle ownership documents to a digital platform that allows motorists to access, download and verify ownership records online.
The digital logbook system was launched on June 10, with all motorists directed to move to the new platform aimed at improving efficiency, transparency and security in vehicle ownership management.
NTSA said physical logbooks remain valid registration certificates for vehicles despite the introduction of the digital system and advised motorists who still have the documents to keep them safely.
In some cases, vehicle owners may be required to surrender physical logbooks during replacement or conversion processes.
The digital system is expected to make vehicle ownership transfers faster, with NTSA indicating that transfers under the new platform can be completed within one working day.
Unlike physical documents that can easily get lost, the digital logbook can be downloaded multiple times without restrictions as long as ownership of the vehicle remains active.
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