Forgot your Safaricom number? Here is a simple way to get it

Forgot your Safaricom number? Here is a simple way to get it
Forgot your Safaricom number? Here is a simple way to get it - Safaricom has made it easy for its customers to retrieve their phone numbers using a few simple methods. (Photo: Ahmed Shafat)
Safaricom has made it easy for its customers to retrieve their phone numbers using a few simple methods. (Photo: Ahmed Shafat)

Listen to article

3 min listen
Audio reading is not supported on this browser.
Ready

Thanks for listening. Continue with a related story, or tap the speaker icon on the next page to listen.

Related story

Court finds Safaricom, DTB negligent after fraudsters stole Sh4.4 million from customer’s account

Carolyne Kubwa  ·  21 hours ago
Read next Opens a fresh page.

The quickest way to check your Safaricom number is by using a USSD code.

For many mobile users, forgetting your phone number can be an inconvenient and frustrating experience, especially when it is a new number and you need it for transaction, registration or verification purposes.
Fortunately, Safaricom has made it easy for its customers to retrieve their phone numbers using a few simple methods.
1. Using the USSD Code

More To Read

The quickest way to check your Safaricom number is by using a USSD code. Simply follow these steps:
Open your phone’s dialer.
Dial *100#, press the call button and select “My Account” on option 4.

Latest Stories

A menu will appear on your screen; select “My Number” on option 1.
Your phone number will be displayed.
2. Through SMS
Safaricom also provides a handy option to retrieve your number via SMS.
Send a message with the word “NUMBER” to 100.
Select “Option 1".
Select option 7 under “Sim Registration Update”.
A verification menu will be sent to your phone once you select Option 1 or Option 2.
Your phone number will be sent to you, plus registration confirmation.
3. Using the Safaricom App
If you have the Safaricom app installed on your smartphone, you can easily find your number by following these steps:
Open the Safaricom app.
Log in if prompted.
On the home screen, tap on ‘My Account’.
Your phone number will be displayed on the screen.
4. Check your SIM card packaging.
For those who have kept their original Safaricom SIM card packaging, the phone number is often printed on the cardholder.
Simply locate the packaging and check the number printed next to your SIM card.
5. Visit a Safaricom retail centre.
If you are unable to retrieve your number using the methods above, you can visit a Safaricom retail centre or an authorised dealer.
A customer service representative will help you recover your number by verifying your identity.
6. Call customer service.
For additional assistance, Safaricom’s customer service line is always available.
All you need to do is dial 100 and select the option for customer care or call the toll-free number at 100 for help from a representative.

Other Topics To Read

Customers must remember their personal details, like their identification number (ID), when reaching out to Safaricom, or carry their National ID or passport, as the company may ask for identification details to confirm ownership of the line.

Top Stories Today

Comments

0
Loading comments...

Trending

Politics | |
Business | |
Sports | |
News | |
News | |
World | |
Sudan | |
Food | |
Business | |
Technology | |

Latest Stories

Survey: More Kenyans oppose broad-based government than support it
Infographics | |
World Cup history: A timeline of Africa’s greatest moments on the field
2026 Fifa World Cup | |
High Court gives IG Kanja, DCI Amin final chance to explain disappearance of three Kenyans
Headlines | |
Goonism: How unemployment is driving youths into politically backed gangs
Headlines | |
Government extends 8 per cent VAT relief on fuel for three months to cushion consumers
Business | |
8 mouthwatering egg salad recipes for quick, tasty lunches
Food | |
Art emerges the most sought investment of passion among Kenya’s wealthy
Business | |
Are we forgetting how to remember and loosing real connection? The hidden cost of AI
Health | |
CBK gives nod to 25 more digital lenders, pushing regulated providers to 252
Business | |
Somalia reaffirms commitment to advancing women’s rights and equality
Headlines | |
Ruto tells Junior Starlets to aim higher ahead of FIFA U-17 World Cup
Football | |
From NASA to the classroom: The engineer bringing AI to those left behind
Technology | |

Popular Stories This Week

Heavy rains forecast across Kenya this weekend, residents urged to take precautions
Charity Kilei |
Tanzania bans use of foreign currencies for local transactions
Maureen Kinyanjui |
Pakistan working on second round of US-Iran peace talks - reports
DW News |
Turkish airlines to suspend 18 international routes starting May
Mary Wambui |
KMTC announces 5,000 training slots for March 2025 intake
Charles Adinda |
State directs Saccos to cover losses from KUSCCO scandal
Eastleigh Voice Reporter |
Govt to slash civil servants’ hardship allowances in policy overhaul, saving Sh6bn annually
Maureen Kinyanjui |
Denmark suspends green-sector work permit processing for applicants from Kenya, Uganda and Tanzania
Rachael Mutabasi |
Forgot your Safaricom number? Here is a simple way to get it
Margaret Wanjiru |
Defence CS Soipan Tuya among 52 graduates at National Defence College ceremony
Mary Wambui |
Gachagua impeachment challenged in Court as lawyers allege constitutional violations
Carolyne Kubwa |
Marathon world record holder Sawe receives heroic welcome after historic London Marathon triumph
Erick Kariuki |
KCSE exam results to be released in January as KNEC enhances cheating scrutiny
Maureen Kinyanjui |
OpenAI reportedly building AI-powered smartphone to rival iPhone
Margaret Wanjiru |
Sabastian Sawe, Hellen Obiri carry Kenya’s hopes in London Marathon showdown
Amina Wako |
Details of the new salary structure, housing allowance changes for civil servants
Maureen Kinyanjui |
Passport shock: Kenyans to pay Sh12,500 as cheaper options disappear from eCitizen portal
Lucy Mumbi |
From endometriosis, IVF to loss and healing: A journey through motherhood and grief in the ‘Circle of Hope’
Charity Kilei |
UN: Don't allow Israel-Iran conflict to spark new refugee crisis
DW News |
Ruto awards Sawe Sh8 million, car after historic sub-two-hour London Marathon run
Erick Kariuki |
Exclusive: Somali referee Omar Artan secures US visa, cleared to officiate at 2026 FIFA World Cup
Bashir Mbuthia |
Why Instagram is removing end-to-end encryption feature for direct messages
Margaret Wanjiru |
How to make eesh/ceesh, the light everyday bread loved in Eastleigh
Margaret Wanjiru |
Nairobi set for rail transformation as gov’t, World Bank partner on 10 major commuter projects
Lucy Mumbi |
Somalia’s risky power extension amid emerging rivalries
Addis Standard |
OPINION: Shifting alliances, growing threats: Eritrea’s shadow over Tigray, rising risks across northern Ethiopia
Addis Standard |
Rwanda, Tanzania set to fast-track Dar–Kigali SGR in new trade shift
The New Times |
Instagram finally lets users reorder 'carousel posts' after publishing
Margaret Wanjiru |
TSC plans promotion of over 30,000 teachers by 2026 pending Sh2 billion funding
Rachael Mutabasi |
How to change your name or unlist your number on Truecaller
Margaret Wanjiru |